Telecommunications


Phone Systems

AMPGS provides, installs, and maintains business telephone systems, from small digital KSU and VOIP systems to large PBX systems. We work with you to evaluate your needs. POTS, SIP, PRI, we find the most effective solution for your application.

CPE, AMPGS provides, installs, maintains and trains customer on PSAP NG911 mission critical phone systems. We review your needs and work with you to provide the best fit for your mission critical application.

From Basic office systems to multiple positions 911 systems AMPGS install, maintains, and provides training to meet your needs.

VoIP Many business and PSAP’s benefit from upgrading to our VoIP systems. Allowing remote office, unified voice, easy expansion, and many feature rich configurations we can help improve your telephone solution.

Unlike an analog or digital phone system that requires direct cabling to each work station, a VoIP business phone system runs on your office’s main Ethernet network or LAN (local area network). That means you can easily add new phones and extensions without physical cabling, take your office calls from your mobile device or home office phone, and integrate with other applications like CRM or Microsoft Outlook.

QA & Auditing Services 

Customer interaction is the cornerstone of quality service for mission critical and customer service. Our dedicated team provides a full range of services to help meet these goals. We work with you to define your expectations, create appropriate forms, and set up a program to record, review, and provide feedback on your staff performance.

Quality: Improve caller experience by identifying key behaviors and procedures. Our QA professionals monitor and score customer interaction and provides actionable feedback. 

Performance Analysis: Are your call takers and staff properly handling calls and interacting with your callers in a way that meets your needs? Effective performance monitoring is important to providing an excellent customer service. We provide performance monitoring that assures this criterion is being met.

Training: Once an issue is determined we assist in completing the procedure by providing training to rectify the issue. New SOP, additional resources, new procedures, and additional training? We work with you to determine what changes need to be meet for your expected outcome.

Licensing & Compliance

AMP Global Strategies can assist with new applications, renewals, relocations, and modifications. In the USA and multiple countries, we work with various agencies to meet your agencies needs.

At AMP, we have been assisting Agencies and Commercial entities with RF licensing for many years. This type of experience has allowed us to understand the best ways to streamline the process and make your life a bit easier.

New construction, renewals, emissions changes, experation, construction deadlines, license monitoring, request for LOC, we have work with many agencies to provide these critical services.

Compliance: We have worked with many agencies to determine if existing system are in license compliance. Many are not and the fines can be enormous. Compliance checks help determine and fix these issues before enforcement and fines are incurred. We have assisted many organizations with bringing systems into compliance.

Enforcement: We have assisted many agencies who have been contacted about being out of compliance. (WE DO NOT PROVIDE LEGAL SERVICES) We have reviewed the reported issues, verified the status, and worked to rectify the any issues to bring into compliance. A proactive approach has assisted in reducing penalty. In many cases, we have met directly with the regulators to help minimize the impact while seeking corrective action.

 

Interested in Working With Us?

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